FoodTronix - QuickService Call Center Solution

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FoodTronix QuickService Call Center Solution

Overview
For Quick Service businesses, phone orders represent a major channel for your business. However staffing your phones can represent some challenges leading to inaccuracy, opportunity cost, inventory loss, revenue loss and a damaged image. Chances are your concept slogan is not "We'll get to you when and if we feel like it" However if the person covering your lines has this attitude, this is the message that will be conveyed to your customers. Few restaurants can afford professional call attendants, and in turn utilize less experienced high school students for this role. FoodTronix provides an alternative to use our professionally trained agents to represent your image, and grow the revenue. Browse the benefits of our call center solution to see how we can improve your image, revenue, and quality.

Image is Important
Through our business experience with Quick Service restaurants, undermotivated or inexperienced call attendant staff have a severe impact on how remote customers view your concept. Common problems can include:

Forever On-hold - The customer is asked to hold, and never attended
Second Priority - The call attendant is interacting with staff or customers at the restaurant while trying to serve the customer on the phone
Wrong Number? - The call attendant either does not answer the phone, or advises the customer they have the wrong number

Click here to see how we can help your image.

Revenue is Important
How sure are you that your call attendants are up-selling your orders to their best capactity? Are they trained on the best complementary or sellable add-ons? In most cases, they are either untrained, under-motivated, in a rush due to restaurant conditions, or just don't want to try. Click here to see how we can help grow your revenue.

Quality is Important
Do you have somebody answering the phone with a strong accent, or who may not be a native English speaker? Is the call attendant in a noisy kitchen or distraction filled station in the front? It is imperative that the customer on the phone receives the fullest and clearest attention to ensure the order is correct, and the customer hangs up feeling confident the correct order has been communicated. Click here to see how we can help improve your quality of service.