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Call (888) 269-8189 |
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sales@foodtronix.com |
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For Quick Service businesses, phone orders represent a major channel for your business. However staffing
your phones can represent some challenges leading to inaccuracy, opportunity cost, inventory loss,
revenue loss and a damaged image. Chances are your concept slogan is not "We'll get to you when and if
we feel like it" However if the person covering your lines has this attitude, this is the message that
will be conveyed to your customers. Few restaurants can afford professional call attendants, and in turn
utilize less experienced high school students for this role. FoodTronix provides an alternative to use our
professionally trained agents to represent your image, and grow the revenue. Browse the benefits of our call
center solution to see how we can improve your image, revenue, and quality.
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Through our business experience with Quick Service restaurants, undermotivated or inexperienced call
attendant staff have a severe impact on how remote customers view your concept. Common problems can include:
- Forever On-hold - The customer is asked to hold, and never attended
- Second Priority - The call attendant is interacting with staff or customers at the restaurant while trying to serve the customer on the phone
- Wrong Number? - The call attendant either does not answer the phone, or advises the customer they have the wrong number
Click here to see how we can help your image.
How sure are you that your call attendants are up-selling your orders to their best capactity? Are they trained on the best
complementary or sellable add-ons? In most cases, they are either untrained, under-motivated, in a rush due to restaurant conditions,
or just don't want to try. Click here to see how we can help grow your revenue.
Do you have somebody answering the phone with a strong accent, or who may not be a native English
speaker? Is the call attendant in a noisy kitchen or distraction filled station in the front? It is
imperative that the customer on the phone receives the fullest and clearest attention to ensure the order is correct, and
the customer hangs up feeling confident the correct order has been communicated. Click here to see how
we can help improve your quality of service.
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