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We at FoodTronix believe providing extra support services benefits both parties. It
is important to both our service level agreement and image, that customer issues are
addressed in an effective and efficient manner. Our support service team is not our
profit center, and our pricing structure supports this. We do not believe it is ethical
to plan for our customer misfortune, or provide inadequate training to generate extra revenue.
Our customers are provided our priority service line manned by our knowledgeable support staff
24 x 7. This service is provided to all our customers free of charge as long as they remain
our customer. Why do we do this while very few of our competitors do? We do not want our customers
to stop and debate if a concern that can be hindering their operation, or costing them money, is worth
the expense to call our service team. Additionally we are not resellers, we are the home of all
FoodTronix products, and therefore know our products and services inside out. To us, all questions
are simple questions. All problems are easy to solve. It is a cost-effective service that keeps our
customers happy.
Need us to show you how to do something, help you with a complex question, or even train your staff?
Using an Internet connection we can securely access you system and help with these items. This service
is free of charge, coupled with our 24 x 7 Technical Support. Even utilize the same mechanisms to monitor
your own store from a remote location!
FoodTronix offers an inexpensive maintenance program allowing off-site server data backups, software
upgrades, additional product discounts and more!
For customers who need extra care, we offer on-site support programs. For details on these programs,
contact our FoodTronix Customer Care team.
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