24x7 restaurant support
You call. A person in the United States picks up and works the problem with you. Not a bot. Not an answering service that takes a message and opens a ticket. This is the line. The people on it are why we exist.
Friday night is when it matters
The dining room does not break at 2 on a Tuesday. It breaks at 11 on a Saturday, on a holiday, when every stool is full. Independents cannot sit that out. The big guys staff live help for weekday office hours. We have answered this line since 2000. We know of none better. Our customers say the same.
- People in the US, 24 hours. English first. Most of us are fluent in Spanish too
- Not AI. Not a night answering service that opens a ticket and clocks out at 5
- Most of it is fixed on the call, in minutes
- If we cannot finish it from here, we come onsite
What owners say
“24 hour support and someone actually answers the phone. AND you probably will know them by name.”
“If you’re looking for a point of sale system this is the one. Support is amazing even at 3am.”
“10+ years and they still keep the same amazing team. A phone call away 24/7. Help desk jumps in remotely when a register hiccups.”
Call, text, or we come to you
Call or text 817-251-9726. Email helpdesk@foodtronix.com. If it needs hands on the hardware, we come onsite. SLAs run as fast as 4 hours when we cover that area. Availability depends on location.
FoodTronix Point of Sale is Cloud Best: when the internet drops, the terminals in the restaurant keep running. That still is not magic. Things break. That is when this team picks up.
Account or billing in MyStore can wait until morning. A down register cannot. Sign in to MyStore for the portal. For an emergency, use the number.
Hablamos Español
English is the primary language on every call. Most of our team is fluently bilingual, so Spanish is a normal part of the night, not a callback in the morning.
FAQ
Support questions.
Who answers?
A person at FoodTronix, in the United States. English first. Most of the team is fluently bilingual. Not an AI. Not an answering service that opens a ticket.
Can I text?
Yes. Call or text 817-251-9726. Email helpdesk@foodtronix.com.
Do you come onsite?
Yes. Emergency onsite is available. SLAs run as fast as 4 hours when we cover that area. Availability depends on location.
What if the internet is down?
The terminals in the restaurant keep running. That is Cloud Best on FoodTronix Point of Sale. Things still break. Call 817-251-9726 and a person picks up.
Need the product, not the help desk?
Sales and demos are a different line. Support stays 817-251-9726 so a down store never waits behind a demo call.
Call 1-888-269-8189